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Opal Creations Blog | A bit about what we do and what we know!

Jul/11

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Howto: Make your Facebook business page visible to non Facebook Users

This article addresses a common problem among Facebook business pages, and Facebook groups.

Scenario is this: Visitors try and access your facebook business page but instead they are greeted with a Facebook login/signup page. This can be changed!

Whats this article all about?

By default, a visitor must have a Facebook account and be logged into to see your business pages. If they do not have a Facebook account, or are not logged in, then Facebook will display a registration/sign-in page. This isn’t ideal, first impressions count. That’s why we worked out how to make your facebook business page public and we decided to share the knowledge for anyone else in a similar situation.

Many people cant work out why their facebook pages are not visible to the general public. For example, you have just got your new facebook username, and put a link to it on your website, only to discover that if a user is not logged into facebook, then they don’t see your facebook page. Need more clarification? Here are some pictures:

Before:

After:

Before - Accessing our facebook page when we aren't logged in takes us to Facebook's Homepage After - We can now see the facebook business page when we are not logged in
PROBLEM: When you visited http://facebook.com/OpalCreations (or your business page) you were greeted with this page SOLUTION: After you make the fix below, pubilc, non logged in facebook users can now see your business page in all its glory (if it has any!)

Why can’t non logged in users see my Facebook page?

The secret is……… your page’s privacy settings are set too strictly (Not your fault, Facebook sets this by default).

Really, only one select box is controlling your facebook business page’s visibility to the masses of unregistered and unauthenticated users (Assuming there is anyone left without a Facebook account).

The culprit select box in question is titled “Age restrictions”. By default it is set to a “safe” age restriction. This means, if a user is not logged into their Facebook account, then Facebook does not know how old the user is and therefore cannot show your facebook page as you may have inappropriate content.

How do I make my Facebook business page visible to the public?

There is one simple fix to allow all users to view your Facebook pages when they are not authenticated. In principle, you need to set your facebook page permissions to have no age restrictions. I have split this into 3 steps for your simplicity. To complete these steps  you will need to be the Admin of the Facebook page (Business page or personal page).

Step 1) Access your Facebook page and click “Edit Page”

You have to be editing the relevant Facebook page’s settings and permissions as there is no point setting your own user settings!

Step 1 of 3 to making your business page public - Click edit page

Step 2) Set the age restriction to anyone (13+)

This means anyone can access your page, so, when a non logged in user accesses your page, then there is now no longer a need to hide your page or validate/authenticate the user.

Step 2 of 3 to making your facebook page public to non logged in users - set the age restrictions

Step 3) Save your settings to make your Facebook page publicly accessible!

You need to click “Save Settings” to apply your new fix.

Step 3 of 3 to make your facebook account public - Save Settings

All done! You can now log out of your facebook account completely and then try and access your Facebook page using your page’s URL. Voila, you will now see your page as opposed to the Facebook homepage!

Thanks, but why would Facebook restrict my page in the First place?

There are probably many reasons, however the ones that make sense to us are as follows:

  1. It encourages non-facebook users to sign-up so the user can see your content – thus expanding Facebook’s network
  2. Protection to minors – Unauthenticated users maybe of any age, therefore if you have something that is not suitable for certain ages groups on your page it could cause dispute. Therefore Facebook encourages the user to login/sign-up so that Facebook can display the content if they are old enough.
  3. Some developer made the default setting not thinking about its repercussions!

After all, we all want to use Facebook to advertise our businesses and websites; bringing Facebook users to us. However Facebook wants the opposite – links on your websites pointing to Facebook forcing users to register to see your content.

That’s it!

If you need any more help, or have any other thoughts, please do comment and we will endeavour to answer your queries.

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57 comments

  • Fleur · April 21, 2014 at 6:52 am

    My FB business page “Brandos Pizzeria Cafe” is not searchable in Google by its name and the word Facebook together i.e. Brandos Pizzeria Cafe Facebook. It is searchable though when you dont have spaces i.e. BrandosPizzeriaCafe Facebook. Help! Do you know how I fix this problem? Any advice would be much appreicated.
    Thanks

    Reply

  • Robert · February 26, 2014 at 12:13 am

    Nice work! Would never have known the cause of the issue if you had not taken the time to write this guide.

    Reply

  • Brooke · February 17, 2014 at 6:49 am

    I have done this and it still doesn’t work! Is there any other advice someone can give? Thanks :)

    Reply

    • Dennis · February 21, 2014 at 4:15 am

      It used to work, but just lately its doesn’t, and I’ve confirmed it by logging out and then pasting in url. Age restriction is Everyone but you have to be logged in to see a page, and even the “get link “option for photos is only available for my personal page and not my business pages.

      Reply

    • kyle · February 21, 2014 at 9:27 pm

      You have to make sure your page is visible to people in every country, AND that you have no age restrictions. this should do the trick!

      Reply

  • Todd Lloyd, DC · January 22, 2014 at 6:38 pm

    The age restriction was exactly the problem that was happening with our Facebook page.

    https://www.facebook.com/pages/Chiro-Health-Inc/149789058413869

    Previously, when you clicked on that link, it would take you to a generic Facebook log in page. Now, by bringing the age restriction down to 13, everyone can see it.

    Reply

  • marty · October 3, 2013 at 12:52 pm

    Hi, I have same problem. non users can’t find my page. they have to log on etc.

    Can you help me?
    http://www.facebook.com/sign.works.3

    Reply

  • Jose · September 4, 2013 at 5:06 pm

    Thank you

    Reply

  • Pam · September 2, 2013 at 4:17 pm

    I cannot find my business on facebook without being in my facebook page. I tried the suggestions you gave, but it appears that all of those settings are correct. Please help.

    Thank hyou

    Reply

    • chris bean · February 17, 2014 at 6:32 pm

      I also find that if you select certain countries, it will hide your facebook page as well. I selected two countries and when i changed to nothing, i got online without being logged in. Hope this helps someone

      Reply

  • IBV · May 31, 2013 at 9:22 am

    Thanks so much for this – I set my permissions for Anyone 13+ and ensured no countries were specified and now when I check the page for our new charity
    http://www.facebook.com/WedAid it shows all posts – have a look :-)

    Reply

  • Gemma · May 12, 2013 at 7:31 pm

    Ahhh… I have tried all your tips but my site is not able to view to public only when I log in – getting so stressed out! I have done all I can think off. My page –

    https://www.facebook.com/WhiteCourtDanceUnlimited

    Please help!

    Reply

    • Dan · May 14, 2013 at 10:24 am

      Ok, easy way to do it is to tick the box that says “block content from people in this country” (or something along those lines) and pick some random country no one has ever heard of (Christmas Island is mine at the moment)and save it.

      Reply

      • kamol · March 28, 2014 at 12:28 pm

        Its works! Thank you!

        Reply

  • larry · May 8, 2013 at 10:36 am

    I’m still having the same problem: this is my page: http://www.facebook.com/njateens

    Reply

  • Ghio · April 23, 2013 at 4:32 pm

    To complement your solution, also the country restriction needs to be left blanc. Cheers!

    Reply

  • louise · March 18, 2013 at 1:47 am

    Hi do you have any idea why I am unable to find this page on my iPhone facebook app?
    it does not register at all.Please help

    Reply

  • Jeanne · March 8, 2013 at 3:44 pm

    Thanks for this!

    I manage six Facebook pages under one login and although I drop-down and choose “Use Facebook as 123Page” I find that my page identity doesn’t carry through when I attempt to add a comment on another business page – a page where comments are clearly permissible.

    The avatar is just the blank head unless I’m posting to one of my other managed pages. I can choose the posting ID only on my pages, not on comment threads elsewhere.

    Is there a way to fix this?

    Reply

  • Robert Burns · February 28, 2013 at 3:08 pm

    I am still awaiting response. It seems that you overhyped the ability to get out of FB prison; it seems that only some things can be made visible to non-FB users.

    Reply

    • Adam · February 28, 2013 at 7:15 pm

      Hi Rob, drop us an email with a screen shot of your permissions settings on your facebook page and I will help you out.

      Reply

  • Roxanne · February 7, 2013 at 3:33 am

    Ok I have tried them all and I still cant view my page when not logged in ! Also just a note, when I took out the country it defaults back to – Hide this page from viewers in these countries.

    The page is http://www.facebook.com/goldenbeachnetballclub

    Reply

    • ahimsauzi · March 2, 2014 at 2:15 am

      Don’t forget to remove any country restrictions if you’d like your page to be viewed by non-logged users.

      Reply

  • Ulli Wulli · February 6, 2013 at 6:03 am

    For a starter, my Groups page has no ‘Edit Page’ button. What now?

    Reply

    • Hendrikje · February 17, 2014 at 6:02 am

      I have the same problem!! There is not page edit button…

      Reply

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